#ioana-chat {
  position: fixed;
  right: 16px;
  bottom: 16px;
  width: 300px;
  max-width: 90vw;
  background: #fff;
  border-radius: 10px;
  box-shadow: 0 10px 30px rgba(0,0,0,.2);
  font-family: Arial, sans-serif;
  z-index: 9999;
}

.ioana-header {
  background: #2563eb;
  color: #fff;
  padding: 10px;
  border-radius: 10px 10px 0 0;
  font-weight: bold;
}

#ioana-messages {
  max-height: 260px;
  overflow-y: auto;
  padding: 10px;
  font-size: 13px;
}

.ioana-msg {
  margin-bottom: 8px;
}

.ioana-user { font-weight: bold; }
.ioana-bot { color: #2563eb; }

.ioana-input {
  display: flex;
  border-top: 1px solid #eee;
}

#ioana-text {
  flex: 1;
  border: none;
  padding: 8px;
  font-size: 13px;
}

#ioana-send {
  background: #2563eb;
  color: #fff;
  border: none;
  padding: 0 12px;
  cursor: pointer;
}

#ioana-whatsapp {
  display: none;
  margin: 8px;
  text-align: center;
  background: #25D366;
  color: #fff;
  padding: 6px;
  border-radius: 999px;
  font-size: 12px;
  text-decoration: none;
}
.ioana-apply-btn {
  display: none;
  margin: 8px;
  text-align: center;
  background: #16a34a;
  color: #fff;
  padding: 10px;
  border-radius: 999px;
  font-size: 14px;
  font-weight: bold;
  text-decoration: none;
}

.ioana-apply-btn:hover {
  background: #15803d;
}
.ioana-badge{
  margin-left:8px;
  padding:2px 8px;
  border-radius:10px;
  font-size:11px;
  font-weight:700;
  display:inline-block;
  vertical-align:middle;
}
.badge-hot{ background:#ff4d4d; color:#fff; }
.badge-medium{ background:#ffc107; color:#000; }
.badge-cold{ background:#e0e0e0; color:#333; }